Contact Us
We aim to respond within 1 business day.
Have a question about ProstaPure? We're happy to help. Below are the best contact options based on what you need.
General Product Questions
For questions about ingredients, how the product works, expected timeline, or whether it's right for you, email us at:
Please give us 24–48 hours to respond. We aim to reply to all genuine inquiries within one business day.
Order Issues, Tracking, or Refunds
All ProstaPure orders are processed by BuyGoods, the secure third-party payment processor. For anything related to:
- Order status or shipping tracking
- Refund requests within the 60-day window
- Changes to a recent order
- Subscription cancellation (if applicable)
- Billing or payment questions
The fastest way to get help is to contact BuyGoods support directly through the order confirmation email you received after purchase, or by visiting buygoods.com/customer/contact with your order number ready. See the Refund Policy for full details.
What to Include in Your Email
To help us respond quickly, please include the following when you write to us:
- Your full name as it appears on the order (if order-related)
- Your order number (in the purchase confirmation email)
- The email address used to place the order
- A clear description of your question or concern
What We Cannot Help With
This is the official ProstaPure information site. We're not a clinic, and we cannot provide:
- Medical advice, diagnosis, or treatment recommendations
- Specific dosing guidance beyond what is on the product label
- Comparisons against your specific prescription medications
For these questions, please consult your physician, urologist, or licensed pharmacist. See the FDA Disclaimer page for more information.
Response Hours
We respond to inquiries Monday through Friday, excluding US federal holidays. Emails received on weekends are typically answered the following Monday.
Media or Partnership Inquiries
For press, partnership, or other professional inquiries, use the same email address — please include the word "Media" or "Partnership" in your subject line and we'll route it to the right team.