FREE US SHIPPING on 3 & 6 bottle orders · 60-Day Money-Back Guarantee See pricing →
Order Now

Refund Policy

Last updated: June 28, 2026

ProstaPure is backed by a 60-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you can request a full refund within 60 days of the original order date.

1. Who Handles Refunds

All ProstaPure orders are processed through BuyGoods, our secure third-party payment processor. BuyGoods administers all refunds on our behalf. This means refund requests should be directed to BuyGoods, as they hold the order, billing, and shipping records for your purchase.

2. Refund Window

The 60-day refund window starts on the date your order was placed (not the date you received the product). You have a full 60 calendar days from that date to request a refund.

3. What Qualifies for a Refund

You are eligible for a refund if:

  • The refund request is made within 60 days of your original order date
  • You are the original purchaser (refunds are not transferable)
  • The purchase was made through the official manufacturer website (not third-party sellers)

You do not need to return opened or empty bottles. Used bottles are eligible for refund.

4. How to Request a Refund

To request a refund, contact BuyGoods customer support using one of the following methods:

  • BuyGoods support portal: Visit buygoods.com/customer/contact and submit a refund request with your order number.
  • Order confirmation email: Reply to the order confirmation email you received after your purchase. BuyGoods support contact details are included in that email.
  • By email to the manufacturer: You may also email info@prostapure24.com, and we will help connect you with BuyGoods support.

Have your order number ready to speed up the process. Your order number is found in your purchase confirmation email.

5. How Long Refunds Take

BuyGoods typically processes refund requests within 1–3 business days. Once processed, the refund will be issued to the original payment method. Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.

6. Shipping Costs

Original shipping charges (if any) are non-refundable. Refunds cover the product cost only.

7. What Is NOT Eligible for Refund

  • Requests made more than 60 days after the original order date
  • Products purchased through Amazon, eBay, or other unauthorized third-party sellers
  • Free bonus e-books (these are downloadable digital items, but cannot be deducted from a refund either)
  • Original shipping charges

8. Subscription / Recurring Orders

If you signed up for any auto-shipment or subscription option offered at checkout, you can cancel it at any time through BuyGoods support before the next shipment is processed. Cancelling a future shipment is separate from requesting a refund for a past shipment.

9. Lost or Damaged Shipments

If your package arrives damaged or fails to arrive within a reasonable timeframe, contact BuyGoods support immediately. They will either reship the order or issue a refund, depending on the situation.

10. Need More Help?

If you have any difficulty reaching BuyGoods or are unsure how to proceed, email us at info@prostapure24.com and we will help direct you to the right contact.