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Shipping Policy

Last updated: June 28, 2026

ProstaPure orders are fulfilled and shipped by the manufacturer through the BuyGoods order processing system. Below is the current shipping policy for orders placed through the official site.

1. Order Processing Time

Orders are typically processed within 24 hours of being placed (Monday through Friday). Orders placed on weekends or US federal holidays are processed the following business day.

2. United States Shipping

  • 1-bottle orders: Standard shipping rates apply (calculated at checkout based on your location)
  • 3-bottle orders: FREE standard US shipping
  • 6-bottle orders: FREE standard US shipping

Standard US delivery typically takes 5–7 business days from the day the order ships. You will receive a tracking number by email once your order has shipped.

3. International Shipping

The manufacturer ships to select international destinations including Canada, the United Kingdom, Australia, New Zealand, and most countries in the European Union. International orders typically arrive within 10–15 business days from the ship date.

International shipping fees vary by destination and are calculated at checkout. The customer is responsible for any customs duties, import taxes, or VAT charged by the destination country. These charges are determined by the receiving country's customs authority and are not collected by the manufacturer or BuyGoods.

4. Tracking Your Order

Once your order ships, you will receive a tracking number by email. You can track your package directly with the carrier or through your BuyGoods order page. If you have not received a tracking number within 3 business days of placing your order, please contact BuyGoods support.

5. Shipping Address Changes

If you need to change your shipping address after placing an order, contact BuyGoods customer support immediately. Address changes can only be made before the order ships. Once a package has been handed to the carrier, the destination cannot be changed.

6. Lost, Missing, or Stolen Packages

If your tracking shows the package was delivered but you have not received it, please:

  1. Check with anyone in your household who may have collected it
  2. Look around your delivery area (porch, side gate, building reception)
  3. Contact the shipping carrier directly with the tracking number
  4. If it remains missing after 48 hours, contact BuyGoods support for assistance

7. Damaged Shipments

If your order arrives damaged, take photos of the packaging and the bottles before opening them, then contact BuyGoods customer support within 48 hours of delivery. A replacement or refund will be issued.

8. Undeliverable Packages

If a package is returned to the sender as undeliverable (incorrect address, refused delivery, or unclaimed), BuyGoods will contact you to arrange reshipment. Reshipment fees may apply if the original delivery failure was due to an incorrect address provided by the customer.

9. P.O. Boxes & Military Addresses

The manufacturer ships to most P.O. Box addresses in the United States. APO and FPO military addresses are also supported, though delivery times for these addresses may be longer than standard US delivery.

10. Contact

For shipping-related questions, contact BuyGoods support through your order confirmation email or at buygoods.com/customer/contact. For general questions, you can also reach us at info@prostapure24.com.